The Integrated Circuit Materials Industry Technology Innovation Alliance organized its member companies to participate in the “Quality Assurance and Customer Service” training conference.

On November 10, 2021, the training conference on “Quality Assurance and Customer Service,” jointly organized by the Integrated Circuit Materials Industry Technology Innovation Alliance and Ningbo Jiangfeng Electronic Materials Co., Ltd., was successfully held. Given the recent impact of the pandemic, this conference was conducted via online training. A total of 142 representatives from 45 member companies of the Alliance attended the training. The integrated circuit manufacturing process is complex and highly demanding; in the integrated circuit industry, quality and safety standards are such that “no mistakes are allowed.” It is hoped that through this comprehensive sharing of quality management practices, the quality control capabilities and management systems of integrated circuit materials enterprises will be enhanced, enabling them to better serve the integrated circuit manufacturing industry. Shi Ying, Secretary-General of the Alliance, attended the conference. Tang Yueyue, Director of the Quality Department at Ningbo Jiangfeng Electronic Materials Co., Ltd.; Lu Dianyan, Head of the Quality Assurance Section; and Wang Liqing, Head of the Quality Control Section, served as the trainers for this session.

Secretary-General Shi Ying first extended a warm welcome to the representatives from all participating companies and expressed gratitude to the trainers from Jiangfeng Electronics. Enhancing quality management among suppliers has long been a core commitment of the Materials Alliance, with the goal of enabling every member company within the alliance to excel in both quality assurance and customer service. During the preliminary review of supplier pre-assessment questionnaires conducted by the Materials Alliance’s evaluation team, several issues were identified. In response, the Alliance Secretariat engaged in thorough communication and preparation with quality-control experts from Jiangfeng Electronics, ultimately co-organizing this targeted training session. Moving forward, the Alliance will continue to offer a series of training programs tailored to the needs of its member companies. We sincerely hope that today’s training and discussions will play a positive role in helping companies improve their supplier management practices and enhance overall quality performance.

Conference venue

Tang Yueyue, Director of the Quality Department at Ningbo Jiangfeng Electronic Materials Co., Ltd., introduced the importance of the quality management system in ensuring product quality and provided an overview of the application of the five key tools under IATF16949. She focused particularly on the practical applications of FMEA and MSA within the company. She emphasized that, through customer audits, companies must gain a comprehensive understanding of the quality management system requirements imposed by integrated circuit manufacturing customers. The company’s Quality Department should ensure that these system requirements are effectively communicated to all levels within the organization, with the active participation of every employee, so as to collectively enhance product quality. At the same time, she also shared Jiangfeng Electronics’ relevant experiences in areas such as equipment management, change control, material evaluation, and document control.

Conference venue

Quality Control Supervisor Wang Liqing introduced the application of process control in enterprises, covering the fundamentals of SPC, the criteria for identifying special causes of variation, and the practical use of control charts. She also explained how factors such as people, machines, materials, methods, environment, and measurement influence product quality in actual production processes, and provided guidance on taking proactive measures to prevent and eliminate these influencing factors.
Rudy Yan, the Quality Assurance Team Leader, shared her experience in customer service, with a particular focus on how to handle customer complaints. She provided a detailed explanation of the implementation process for 8D reports and illustrated the practical application of 8D in actual production by sharing real-world news cases.

Conference venue

After the training, all the delegates actively and enthusiastically participated in the quality questionnaire survey. We would also like to extend our heartfelt thanks to the trainer for their insightful explanations of specialized knowledge and for sharing their wealth of experience in quality management within the integrated circuit industry. This training session received unanimous praise from the participants, and the delegates expressed their hope that the alliance will organize more relevant professional training activities in the future.

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